PRIVACY AND COOKIE POLICY

Revelation is committed to protecting your privacy and conforms to the terms of the 1998 Data Protection Act and the Privacy and Electronic Communications Regulations 2003, and from May 25th 2018, the General Data Protection regulation (GDPR) 2018. The personal information that you enter on the website will be held securely and will not be used for any other purpose than for us to contact you about Revelation activities, unless you’ve given us permission to send you information from the arts organisations, company or promotor you are booking to see.

WHO WE ARE

Revelation is an arts organisation and venue run by St Mary’s Arts Trust, a registered charity in England and Wales. We are Ashford’s premier multi-arts venue and present and produce over 50 events each year. In addition to the year-round programme, each June we produce a stage at Ashford’s Create Festival. We also manage the music programme at Ashford Bandstand, providing music performance opportunities for local artists across Kent.

• Registered trading name of Revelation Ltd
• St Mary’s Trust registered charity number 1144945
• Registered office St Mary the Virgin, The Churchyard, Ashford, TN23 1 QG
• VAT number?
• Contact us at info@revelation.co.uk or by phone on 01233 663 201

HOW WE COLLECT YOUR INFORMATION

We collect your information when:

• You create an account on our website revelation.co.uk, which allows you to purchase tickets, join as a member, make a donation, sign up to our mailings
• You interact with us in person, by email, phone or by post to purchase tickets, join as a member, join as a supporter, make a donation, attend an event, take part in a workshop, make and enquiry, sign up to our mailing list, give us your access requirements or provide feedback
• You visit our websites:
• through your IP address given to us by your browser
• through Cookies
• you purchase tickets to our shows via a third party
• You reply to a survey we have sent and choose to supply your personal data
• You communicate with us via social media
• You appear on filming and photography in our public spaces
• We will always display notices when filming or taking photographs and where possible give individuals the option to not be captured

WHAT INFORMATION WE COLLECT

We only collect information that’s necessary to carry out our business or to deliver our charitable objectives. The more ways you engage with us as an organisation (purchasing tickets, volunteering, performing etc), the more data we will need to provide the services you require. There are occasions where you can choose to not provide us with information, but it may impact the service we are able to provide.  We collect information via Ticketweb, our ticketing system, and by details you provide directly in contact or application forms.

Why we collect personal information and how we use it

We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. The main way we use your information is to provide the services you’ve requested. We may process your personal data because it is necessary for the performance of a contract, for example:

• Sending out a ticket to your address if you’ve made a ticket purchase
• Reminders, updates and feedback requests when you sign up to an event or make a donation
• To invite you to events as part of your membership or sponsorship benefits
• To process payments or assist us with internal administration
• To enable recruitment and employment processes
• To provide the best possible customer service

We may also process your data where we have a legitimate interest to do so for example:

• To learn about your interests and preferences so that we can contact you with information that is relevant to you, such as future events and educational development opportuni
• To help us target our marketing and development communications and adverts so that they’re more relevant to you and to give you an exceptional experience

• To analyse how you use our services (including our websites) to help us better understand our audiences and customer base and to improve our processes.
• We also use films, photographs and audio for promotional purposes on our websites, social media accounts and other formats where it would not be necessary, appropriate or practicable to obtain your specific consent
• To participate in research and data analysis as required by the Arts Council England. This allows us to understand our audience in a local and national context and helps us to identify new audience opportunities
• To enable us to fundraise effectively because we are a charity

We may also process your personal data (including sensitive personal data) where:

• it is necessary for medical purposes (for example, in a medical emergency)
• it is necessary to protect your or another person’s vital interests
• we have your consent to do so, for example photography consent as part of creative learning or project participation, including parental consent for participants under 18

We will ask for your consent to provide you with information about products and services and fundraising activities which may be of interest to you (apart from where it is appropriate for us to rely on our legitimate interests to do so).

Who we share your information with

We may need to disclose your details:

• if we run an event in partnership with another named organisation so that they can help us run the event
• in order to comply with any legal obligation to do so. This includes the police and other crime protection and detection agencies or regulatory bodies
• to our legal advisors to assist with dispute resolution and contract queries
• for the purposes of regulatory or inspection compliance, for example to the Charity Commission
• to funding bodies, particularly Arts Council England, who may use anonymised personal information to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made in Revelation
• Data processing services acting in an accordance with our instructions, and subject to confidentiality obligations

We do not sell personal details to third parties for any purpose nor will we share your personal data with any other organisations or promoters unless we have your explicit consent to do so. These third-party organisations will be named at the point of data collection and your provision of consent to receive information from them.

We use a number of data processors in order to help us provide the services you request. These organisations are obligated to act on our instruction in relation to their use of your personal data and do not have any control over your data in their own right. We make sure anyone who provides a service for Revelation enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

SOCIAL MEDIA

We use social media to broadcast messages and updates about events and news. On occasion, we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.

Depending on your settings or the privacy policies for social media and messaging services like Facebook or Twitter, you might give us permission to access information from those accounts or services.

How we protect your data

Revelation is committed to protecting the personal information you entrust to us. Your personal data will be held and processed on Revelation’s systems or systems managed by suppliers on behalf of Revelation to hold a record of your interactions with Revelation. These interactions include ticket purchases, donations, memberships, queries, complaints, correspondence and attendance at special events.

Access to personal information is strictly controlled and can only be accessed by staff who need it to do their job. Sensitive data is additionally controlled and only made available to those who have a reason to work with it.

REVELATION AS A CHARITY AND OUR DONORS

Revelation relies on charitable support to maintain our artistic, heritage and community work and to make this available to everyone.

You can receive information about supporting Revelation by contacting our team by email, over the phone or in person. We will tell you about current campaigns that we think are most relevant to you, ways that you can make a real difference to our creative learning and community programmes, and invitations to events where you and your family can get closer to our artistic programme by joining one of our supporters schemes.

We invite some people who might be interested in joining one of our supporter schemes to special events, eg. drinks receptions or special events or to tell you about extra benefits. Guests we invite might include current supporters, members, people who have given donations in the past, audiences who attend concerts and events regularly, audiences who have identified specific programme interest, friends of current supporters, our Board and staff.

Your rights

Under the DPA and GDPR you have the following rights which can be exercised by contacting Revelation and submitting a subject access request:

• to obtain access to, and copies of, the personal data that we hold about you
• to require that we cease processing your personal data if the processing is causing you damage or distress
• to require us not to send you marketing communications
• to require us to correct the personal data we hold about you if it is incorrect
• to require us to erase your personal data
• to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)
• to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller
• to object, on grounds relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

You should find it easy to amend the personal information that we hold about you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it. Contact us at info@revelationashford.co.uk to request that we remove or amend your personal data from our records.

HOW LONG WE KEEP YOUR INFORMATION

We consider our relationship with audiences, donors and other stakeholders to be life-long. This means that we will maintain a stakeholder record for you until such time as you tell us that you no longer wish us to keep in touch. In this instance Revelation will delete the majority of your personal data we hold (except where we have a legal obligation to retain information) and will maintain basic personal data to ensure that we do not inadvertently create a new record in the future.

Employee records are maintained for 6 years after leaving the organisation and job application information will be held for up to one year for unsuccessful applications.

Some information may also be retained indefinitely for historical, statistical or research purposes.

Cookies

Cookies are text files which contain small amounts of information which are downloaded to your computer or internet device when you visit a website. They are then sent back to the original website on each subsequent visit. For more information on cookies please see allaboutcookies.org

You can change your browser settings to remove, block or withdraw your consent for cookies at any time. But in some cases this may impact on your ability to use our website. Browsers recognise different types of cookies and allow you to treat them differently.

There are two main types of cookies, first and third party: First Party Cookies are those set by the website you are viewing. Third party cookies are set by other sites; for example if a video has been embedded from YouTube, YouTube may set a cookie of its own.

Cookies can also last for different durations. Session cookies last until you leave the site, others may last for days or months so the site can recognise you and your preferences on subsequent visits. We use a number of different cookies on this site, these are:

• necessary cookies that are essential in helping users to move around the website and use its features such as events bookings;
• and performance cookies, that collect information about how users use the site, such as which pages are the most visited. These cookies collect anonymous information only and only use any information to improve the site.

We use Google Analytics on the site that uses cookies to collect this sort of information. Please visit Google’s privacy policy for more informtion, or to opt out of being tracked by Google Analytics on all sites please visit: https://tools.google.com/dlpage/gaoptout

We use a number of third party service providers on this site, some of which may set cookies on your computer when you use the facility.
For each providers’ privacy policies please see the below links:

Twitter: https://twitter.com/privacy
Instagram: http://instagram.com/legal/cookies/
Mailchimp:https://mailchimp.com/legal/privacy/
Facebook: – https://www.facebook.com/policy.php
WordPress: http://wordpress.org/about/privacy/
Youtube: http://www.google.com/intl/en/policies/privacy/
Ticketweb: ( our ticketing system) http://info.ticketweb.com/privacy-policy/

CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you or would like to submit a subject access request:

• Email us at info@revelationashford.co.uk
• Or write to us at: Data Protection, Revelation, First Floor, 18 North Street, Ashford, TN 24 8JR