When you’re booking with us, whether it’s online or over the phone, we will always give you a clear breakdown of exactly what charges are involved. The total you pay to receive your tickets is usually made up of
- The face value of each ticket
- The service charge for each ticket
We know no one likes to pay extra costs, so we do everything we can to keep our fees as low as we can, while still being able to offer you the best possible service.
The face value is the base cost of your ticket, based on the costs involved in presenting the event either by ourselves or external promoters. The service charge helps us to cover the costs involved in running our website and booking line. The service charge may vary depending on the event – we agree the amount charged based on the costs involved in putting the show on and us organising the tickets.