We are actively monitoring and following advice from Government and Public Health England about the outbreak of Coronavirus (COVID-19).

Based on the latest advice, we’re staying open and performances are going ahead as scheduled. If there are any future changes to our opening, we will update the website and notify ticket-holders. If there are any changes to a performance or event we are hosting, we will be in touch with you directly by email (or phone if we don’t hold an email address) as soon as possible.

What measures are being taken to reduce the risk of the virus spreading?

We have put a variety of different measures in place, which include additional cleaning measures, boosting supplies of hand soap and providing the latest information to our staff and company on how to detect symptoms and prevent the virus being passed on.

We’ll follow Government guidance and take any further steps necessary as the situation changes.

Are you offering refunds if I'm feeling unwell or I'm unable to travel?

Tickets are not refundable, unless a performance is cancelled or  postponed. In the case of postponement your ticket will still be valid for the new date unless a refund option is chosen.

What happens if I feel unwell when I'm attending an event?

If you feel unwell with Coronavirus symptoms (see the NHS website for information), you should leave the venue, call the NHS 111 helpline and follow their advice.

Updated Friday 11 March 2022 

When you’re booking with us, whether it’s online or over the phone, we will always give you a clear breakdown of exactly what charges are involved. The total you pay to receive your tickets is usually made up of

• The face value of each ticket
• The service charge for each ticket

We know no one likes to pay extra costs, so we do everything we can to keep our fees as low as we can, while still being able to offer you the best possible service.

The face value is the base cost of your ticket, based on the costs involved in presenting the event either by ourselves or external promoters.  The service charge helps us to cover the costs involved in running our website and booking line. The service charge may vary depending on the event – we agree the amount charged based on the costs involved in putting the show on and us organising the tickets.

We operate using e-tickets, so there is no need to collect tickets in advance.  Just bring your ticket confirmation with you and present it at the Box Office.

In most cases, as we are committed to ensuring everyone can access our event. All our ticket prices, including concessions are listed with each event.  Where an event is being hosted by another promoter, it may not be possible for us to offer concessions, so please check in advance.

For most events all ages are welcome. Under 16s must be accompanied by an adult, and unaccompanied 16 -18 year olds must be seated on the upper floor level. Some events are 18+ only, and this will be stated in the event listing.

All Revelation events have unreserved seating for non-members. As some seats have a restricted view so we advise arriving early to get the seats you want.

We operate a no smoking policy that includes e-cigarettes inside the building.  There is a designated area for smoking outside the North door of the venue – look for signs to direct you or ask a steward. 

Customer details are held on our database in compliance with the Data Protection act 1988.  Revelation is a registered charity (number 114495) and a company limited by guarantee (07760504) registered in England and Wales. Read our full privacy policy.

We want to know what our customer’s experience is, whether it’s been excellent or needs some improvement.  Please email Debra McGee, our CEO at manager@revelationashford.co.uk, call 01233 663 201 or use our contact form.